Shipping Countries: South Africa, Botswana, Namibia, Sudan, Zimbabwe, Nigeria, Tanzania, Tunisia, South Sudan, Morocco, Algeria, Niger, Uganda, Zambia, Rwanda, Kenya, Liberia, Gambia, Angola, Chad, Mauritania, Somalia, Central African Republic, Mozambique, Ghana, Madagascar, Burundi, Egypt, Senegal, Mauritius, Ivory Coast, Cameroon, Djibouti
Shipping States: Arusha (Tanzania), Abim (Uganda)
Ready to ship in 1-3 business days
Orders within South Africa Our Gut Support and Gut Delivery tries it’s best to deliver your order as fast as we can. In most cases, it takes between 2 and 3 working days, depending on the destination (Faster in most city centers and 3-6 days in the outlying areas) . Orders placed on weekends and public holidays will be attended to on the first business day thereafter. You will receive your tracking number via e-mail once the order has been dispatched. We deliver between 09:00 and 16:30 on Mondays to Fridays. GutSupport will always try to confirm order upon receipt, but if not, please check that we have the correct address and ensure that you are either at home during delivery hours, or that you provide your work address. Should you have important information that we should be aware of before delivery, please put it in the notes section of the order. While we strive to ensure that stock levels are accurate, this may not always be possible. Should it transpire that a product is out of stock, we will either offer you an equivalent product, notify you of how long it will take for new stock to arrive, or provide you with a full refund. We reserve the right to adjust delivery costs on orders over 5 kg.
Refund policy on eCommerce We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected]. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.